privacy

In browsing this website, buying something from us (face to face or by mail order), contacting us or signing up for our email newsletter we collect some information from you.  This may be collected or stored by third party services who help us run our business.

We've listed them below with further information about how your data is retained.  Hopefully this is clear and informative.  If you have any questions please get in touch.

newsletter and general correspondence
As a small business the best way for us to keep in touch with our customers is through email marketing - a newsletter.  This newsletter is usually sent monthly but can be more frequent.  It will contain information on what is in the shop, events and workshops in the shop and sometimes details of events happening in the local area or things relevant to knitters and crocheters.

This newsletter service is provided by MailChimp.  Our mailing list uses a 2 step verification form to ensure you've consented to receive the newsletter by email.  Your details are stored by MailChimp.  You can read their privacy policy here.

You can unsubscribe from the newsletter list at anytime by clicking the unsubscribe link at the bottom of the newsletter.

If we've chatted through email, we will obviously have copy of the email conversation.  This is kept until the conversation is concluded, then it is deleted.  Your email address may still be available to us through our email system but it can be deleted if you request it.  It will only be used again if you require further information from us about the same or some related topic.  If we need to pass on your email to someone else - perhaps to get a direct answer to a product or pattern query - we will only do so with your consent.

this website
This website acts as a showcase for all the yarn and patterns and stuff in the shop, including our workshops.  We do not take payment through this website, nor can you book anything.  We do sometimes use links to other websites that can direct you away from our site, for example Ravelry or personal blogs.  We are not responsible for the privacy practices on these sites.  Please be mindful of their privacy statements

This website is powered by Blogger, a Google product.  You can find Google's Privacy Policy here.  Our website uses a variety of cookies to help us see how many people have viewed the website, what people look at on the website and it can help us provide advertising on Facebook.  You can see on your internet browser which cookies are set when you visit this website.  You can also disable them via your browser.  We do not see any personal details from these cookies.

sales (including mail order)
The vast majority of our sales are done face-to-face in the shop.  We are PCI-DSS compliant and as such follow its guidelines in securing your card data.  We do not retain card details.

Sometimes we will use PayPal to collect payment.  This data is held by PayPal and any emails sent to us regarding the transaction are deleted.  You can see PayPal's Privacy Policy here.

If we post something to you we keep a record of your mailing address.  This is initially held in case there is a problem with delivery.  It is not stored digitally and is destroyed, usually within 1 month.

pattern sales
We use Ravelry in-store pattern sales.  This allows us to sell digital patterns to customers in the shop.  To use this system we need to use your email address and/or Ravelry username.  This information is stored by Ravelry.  You can read their Privacy Policy here.

and finally...
Remember you can unsubscribe from our newsletter mailing list by clicking on the link at the bottom of the newsletter email.

You can amend your info held on the newsletter mailing list by clicking on the update preferences link at the bottom of the newsletter email.

You can disable cookies using your browser.

This privacy policy may be reviewed in the future.

You can contact us at the shop address The Woolly Brew, 39 High Street, Pittenweem, KY10 2PG or at our email address shop at thewoollybrew.co.uk